Privacy Policy

1. Introduction

Britannia English Academy ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website britanniaenglish.co.uk (the "Site") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

We may collect personal data from you in various ways, including:

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Request information about our courses
• Subscribe to our newsletter
• Apply for or enrol in our courses
• Participate in our surveys or promotions
• Contact us via email, phone, or other communication channels

This information may include:

• Contact details (name, email address, phone number, postal address)
• Nationality and passport information
• Educational background
• Language proficiency levels
• Payment and billing information
• Accommodation preferences
• Special requirements or disabilities

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage of our Site, including:

• IP address, browser type, operating system
• Pages you view and links you click on our Site
• Time spent on our Site and dates/times of visits
• Referring website or application

We may use cookies, web beacons, and similar tracking technologies to collect this information. Please see our Cookie Policy for more information.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process course applications and enrolments
• Arrange accommodation and support services
• Communicate with you about our courses, events, and promotions
• Respond to your enquiries and provide customer support
• Send administrative information such as confirmations and updates
• Personalise your experience on our Site
• Analyse usage patterns to improve our Site and services
• Protect against fraudulent or unauthorised transactions
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given us your explicit consent to process your data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you (such as providing our educational services) or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary to comply with our legal or regulatory obligations.

5. Sharing Your Information

We may share your personal information with:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Accommodation providers
• Email and communication platforms
• IT and system administration services
• Analytical service providers

These service providers are only permitted to use your information for the specific purpose of providing services to us and are contractually required to keep your information confidential and secure.

5.2 Educational Partners

If you enrol in programmes offered in partnership with examination boards, universities, or other educational institutions, we may share your information with these partners as necessary to provide the educational services.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

6. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data outside the UK or European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Transferring data to countries that have been deemed to provide an adequate level of protection by the UK or European Commission
• Using specific contracts approved by the UK or European Commission that give personal data the same protection it has in the UK or Europe

7. Data Security

We have implemented appropriate technical and organisational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, personal information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may ask you to verify your identity before responding to such requests.

10. Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Contacting us using the details provided in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you administrative emails about your account or course enrolment, or in response to your enquiries.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 has provided personal information to us, please contact us.

12. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: